Below are some of the most common questions our customers ask before placing an order with Rewind.
If you have any other inquiries, feel free to reach out to us at
contact@rewindformula.shop.
- All
- The Rewind "2-Pillar" System
- Rewind Safety
- Satisfaction
- Purchases & Deliveries
- Location and Product Origin
- Order Tracking and Incomplete Orders
- Package Delivery
- Returns and Cancellation
- Damaged Orders
- Payment
- Privacy & Data
- Need Additional Help?
Need Help?
If you have an issue or question that requires immediate assistance, you can click here to contact a Customer Service representative (We will get back to you within 24 hours).
The Rewind "2-Pillar" System
Rewind Safety
Satisfaction
Purchases & Deliveries
Yes! At Rewind, we proudly offer free shipping on all orders — no minimum purchase required. Wherever you are in USA your Rewind bottles will be delivered to your door at no extra cost.
Currently, we ship only within the United States.
- Order Processing Time: Orders are processed within 1 to 3 business days (Monday to Friday).
- Shipping Time: Delivery usually takes 2 to 5 business days after shipping, depending on your location.
- You will receive a confirmation email with tracking details once your order has been dispatched.
Location and Product Origin
Our company is registered in Albuquerque, New Mexico, USA at 8206 Louisiana Blvd NE, Ste A 6010.
Order Tracking and Incomplete Orders
Your order shipment will trigger an email notification containing your tracking information. The tracking system usually activates within 24 hours of shipment. The tracking number allows you to monitor your package delivery status through the carrier's website or by using our Track Your Order page.
If you ordered multiple items, they may arrive separately. If an item is missing after 3 business days, please contact us for assistance.
Package Delivery
Packages are typically delivered to your mailbox or doorstep. If unavailable, a notice will be left for pickup at your local post office.
If you need to change your shipping address, please contact us immediately at contact@rewindformula.shop. We can only modify your shipping address before your order has shipped.
Returns and Cancellation
To return an item, email us at contact@rewindformula.shop with your order number and reason for return. Our team will provide a return label and instructions.
Orders can only be modified or canceled within a short window after purchase. Please contact us as soon as possible at contact@rewindformula.shop. Once shipped, orders cannot be changed or canceled.
Damaged Orders
- Damaged items: Contact us within 7 days of delivery with photos of the damage. We will assist with a replacement or refund.
- Lost items: If tracking shows your order as delivered but you have not received it, contact us to investigate with the carrier.
Payment
Privacy & Data
We do not sell your personal information. Some data sharing with third-party services for analytics or advertising may be considered a “sale” under privacy laws, but you have the right to opt out. See our Privacy Policy and Do Not Sell My Personal Information page for details.
Need Additional Help?
Reach out to our customer support team at contact@rewindformula.shop or visit our Contact Us page.
We aim to respond within 24 business hours.
Our team is available Monday to Friday, 9:00 AM – 5:00 PM (EST).
- Company Name: Belvoro Group LLC (Doing business as Rewind)
- Website Name: Rewindformula.shop
- Company ID: [0008021830]
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Company Tax ID Number: [98-1853408]
- Company Registered Address: 8206 LOUISIANA BLVD NE, STE A 6010, ALBUQUERQUE, NEW MEXICO, 87113, USA
- Email: contact@rewindformula.shop
- Phone: +1 (575) 321-3188
- Contact Form: Click Here
- Business Hours: Monday to Friday: 9:00 AM – 5:00 PM (EST)
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Response Time: We strive to reply within 24 hours on weekdays.