Frequently Asked Questions (FAQs)

Below are some of the most common questions our customers ask before placing an order with Rewind.
If you have any other inquiries, feel free to reach out to us at contact@rewindformula.shop.

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  • The Rewind "2-Pillar" System
  • Rewind Safety
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  • Location and Product Origin
  • Order Tracking and Incomplete Orders
  • Package Delivery
  • Returns and Cancellation
  • Damaged Orders
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  • Privacy & Data
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Need Help?

If you have an issue or question that requires immediate assistance, you can click here to contact a Customer Service representative (We will get back to you within 24 hours).

The Rewind "2-Pillar" System

If you're experiencing dryness, recurring infections, exhaustion, or loss of desire due to menopause—then yes, Rewind was specifically formulated for you. The ingredients work with your body's natural systems to rebuild what menopause disrupted. We don't force anything artificial—we simply provide what your body needs to heal itself. We've helped 20,000+ women ages 45-70, and 94% of them report noticeable improvements by month 2. But here's what we know for sure: If you don't try, nothing changes. And with our 90-day guarantee, you have three full months to decide if Rewind™ is right for you.
We could have crammed everything into one capsule. Most companies do. But here's the problem: Probiotics need to be taken once daily. Preferably in the morning. Adaptogens work best taken With meals for optimal absorption in the afternoon or evening. Combining them would compromise both. So we split them intentionally: This ensures: • Maximum absorption of every ingredient • Optimal timing for each complex • Full clinical dosages that actually work That's the difference between a formula that sounds good... and one that rebuilds your life.
You take them together from Day 1. Both pillars rebuild simultaneously: Morning: 1 capsule Flora Restoration Complex (with water) With meals: 2 capsules Feminine Renewal Complex (Both at once at dinner). The foundation and fire rebuild TOGETHER---that's why results compound so powerfully.
Honest answer: 2-4 weeks for first changes. Why so long? Because we're not masking symptoms—we're rebuilding your full feminine system. That takes time. Weeks 2-4: You'll notice comfort improving—less irritation, less dryness. Natural moisture returns. pH balances. Infections stop. Month 1-3: Energy lifts. Mood stabilizes. Desire awakens. Month 3+: Your body maintains balance on its own. This isn't a band-aid. It's a rewind. And anything worth having is worth giving time to work.
Because most companies treat menopause symptoms in isolation. One product for dryness. Another for infections. Another for energy. Another for libido. They're selling solutions to symptoms, not addressing the root cascade. Rewind was formulated by women's health specialists who understood that all these issues are connected—and that rebuilding the foundation AND vitality simultaneously is the key to lasting transformation.
Most store-bought probiotics are formulated for digestive health, not vaginal health. They contain different strains, in different doses, and often can't survive the journey to where they're needed. Rewind's 13 probiotic strains were specifically selected for vaginal colonization—based on clinical research showing 94% colonization rates within 4 weeks. Plus, probiotics alone only address Pillar 1 (foundation). Without Pillar 2 (vitality), you'll be comfortable but not ALIVE.
Then you've tried everything EXCEPT the two-pillar approach. Think about it: Estrogen cream = only foundation (partial), Antibiotics = only infection (temporary), Lubricants = only comfort (surface-level), Adaptogens alone = only vitality (partial). You've never tried rebuilding BOTH pillars simultaneously. That's the difference.
Important: Rewind is NOT designed to treat active infections. If you currently have symptoms (burning, unusual discharge, strong odor), see your doctor first. Rewind is for PREVENTION after your infection clears. Once your doctor treats the active infection, Rewind rebuilds your system so it doesn't come back. That's the difference: Doctor treats the infection → Rewind prevents recurrence Antibiotic kills the bacteria → Rewind rebuilds protective barrier Prescription gives temporary relief → Rewind gives lasting protection Think of it this way: - Your doctor puts out the fire. - Rewind fireproofs your house.
Stop right there. One of our happiest customers is 68 years old. Another is 72. Your feminine system responds to balance at ANY age. In fact, many older women see FASTER results because they're more consistent with daily supplementation. It's never too late to feel like yourself again.

Rewind Safety

Rewind contains natural ingredients: probiotics, adaptogens, amino acids, and botanical extracts. There are no hormones, no pharmaceutical drugs. However, If you have specific health concerns or take immunosuppressants, consult your physician.
Yes. Rewind is non-hormonal and safe to combine with HRT. Many women use BOTH: HRT addresses systemic hormonal symptoms (hot flashes, mood swings) Rewind addresses vaginal and microbiome health specifically They work together, not against each other. Always consult your doctor if you plan to change HRT doses.
Yes. Rewind is hormone-free, soy-free, and made with clinically-tested probiotics and botanicals. It's designed for daily, long-term use. Always consult your healthcare provider if you're on prescription medications or have specific health concerns.
Most women tolerate Rewind beautifully. During the first few days, some women experience mild digestive changes (temporary gas or bloating) as their microbiome adjusts. This typically resolves within 3-5 days. If symptoms persist, discontinue use and consult your healthcare provider.
Rewind is not currently FSA/HSA eligible, as it's classified as a dietary supplement rather than a medical device or prescription. However, some FSA/HSA administrators may reimburse with a letter of medical necessity from your doctor. Check with your plan administrator.

Satisfaction

Then you get 100% of your money back. We give you 90 full days to try Rewind. If you're not satisfied for ANY reason, simply email us and we'll refund your purchase immediately. No questions asked. No bottles to return. No hassle.

Purchases & Deliveries

At Rewind, we believe every woman deserves to feel vibrant, confident, and connected to her body—no matter her age. That’s why we’re committed to creating safe, effective, and science-backed supplements designed specifically for women navigating menopause and beyond. We promise to support your journey toward renewed intimacy, comfort, and energy, with products crafted to help restore balance naturally. With Rewind, it’s not just about supplements—it’s about helping you reclaim the joy, desire, and confidence you deserve every day.

Yes! At Rewind, we proudly offer free shipping on all orders — no minimum purchase required. Wherever you are in USA your Rewind bottles will be delivered to your door at no extra cost.

Currently, we ship only within the United States.

  • Order Processing Time: Orders are processed within 1 to 3 business days (Monday to Friday).
  • Shipping Time: Delivery usually takes 2 to 5 business days after shipping, depending on your location.
  • You will receive a confirmation email with tracking details once your order has been dispatched.

Location and Product Origin

Our company is registered in Albuquerque, New Mexico, USA at 8206 Louisiana Blvd NE, Ste A 6010.

All Rewind supplements are carefully formulated and manufactured in the USA, following strict quality and safety standards to ensure effectiveness and consistency.

Order Tracking and Incomplete Orders

Your order shipment will trigger an email notification containing your tracking information. The tracking system usually activates within 24 hours of shipment. The tracking number allows you to monitor your package delivery status through the carrier's website or by using our Track Your Order page.

If you ordered multiple items, they may arrive separately. If an item is missing after 3 business days, please contact us for assistance.

Package Delivery

Packages are typically delivered to your mailbox or doorstep. If unavailable, a notice will be left for pickup at your local post office.

If you need to change your shipping address, please contact us immediately at contact@rewindformula.shop. We can only modify your shipping address before your order has shipped.

Returns and Cancellation

To return an item, email us at contact@rewindformula.shop with your order number and reason for return. Our team will provide a return label and instructions.

Orders can only be modified or canceled within a short window after purchase. Please contact us as soon as possible at contact@rewindformula.shop. Once shipped, orders cannot be changed or canceled.

Damaged Orders

  • Damaged items: Contact us within 7 days of delivery with photos of the damage. We will assist with a replacement or refund.
  • Lost items: If tracking shows your order as delivered but you have not received it, contact us to investigate with the carrier.

Payment

We currently accept the following payment options: Apple Pay For Apple device users, Apple Pay offers a fast and secure way to complete your purchase with just a touch or glance. Your payment information remains private—no card details are shared with Rewind or stored on our servers. Google Pay Android users can enjoy a quick and easy checkout experience with Google Pay. Your details are encrypted and never exposed, allowing you to pay safely with your saved cards in just a few taps. Credit & Debit Cards We accept all major credit and debit cards, including Visa, Mastercard, American Express, and Discover. Payments are processed instantly through our secure payment gateway, ensuring your information remains confidential at all times.
Your safety is our top priority. All transactions on Rewind are processed securely through Stripe, one of the world’s most trusted and reputable payment platforms. Stripe uses advanced SSL encryption and is fully PCI DSS compliant, ensuring that your personal and financial data is protected at every stage of the payment process. We do not store or have access to your full payment details—all sensitive information is encrypted and processed directly through Stripe’s secure network. Our payment system also includes real-time fraud monitoring and automatic transaction verification to help safeguard against unauthorized activity, so you can shop with total confidence.

Privacy & Data

We do not sell your personal information. Some data sharing with third-party services for analytics or advertising may be considered a “sale” under privacy laws, but you have the right to opt out. See our Privacy Policy and Do Not Sell My Personal Information page for details.

Need Additional Help?

Reach out to our customer support team at contact@rewindformula.shop or visit our Contact Us page.

We aim to respond within 24 business hours.

Our team is available Monday to Friday, 9:00 AM – 5:00 PM (EST).